Withdrawal Policy

Welcome to Gravitygrid Technologies Private Limited. Ensuring a seamless and transparent withdrawal process is our top priority. Please read our withdrawal policy carefully to understand the terms and conditions associated with withdrawing your winnings.

Eligibility for Withdrawal

  • 1. Account Verification:
    • To withdraw funds, users must complete their KYC (Know Your Customer) process by submitting valid documents such as government-issued ID, PAN card, and proof of address.
    • KYC verification is mandatory to comply with regulatory requirements and ensure a safe gaming environment.
  • 2. Deposit Verification:
    • Winnings can only be withdrawn if the user has deposited funds using verified payment methods linked to their account.
  • 3. Age and Location Restrictions:
    • Only users above 18 years of age are eligible to withdraw funds.
    • Withdrawals are restricted for users from states or regions where online rummy is prohibited by law.

Withdrawal Limits and Processing Time

  • 1. Minimum Withdrawal Amount:
    • The minimum withdrawal amount is ₹1000.
  • 2. Maximum Withdrawal Amount:
    • Daily withdrawal limits may apply as per account type and gaming activity. Contact customer support for details.
  • 3. Processing Time:
    • Withdrawal requests are processed within 24-72 business hours, subject to verification and approval.

Payment Methods

  • 1. Withdrawal Methods:
    • Withdrawals can be made through the following methods:
      • Bank transfer (NEFT/IMPS/UPI).
      • E-wallets (where applicable).
  • 2. Verification:
    • Ensure your bank account or e-wallet details are correctly linked and verified to avoid delays.

Taxes and Deductions

  • 1. Tax Deduction:
    • Winnings above ₹10,000 are subject to Tax Deducted at Source (TDS) as per Indian Income Tax laws.
    • A TDS certificate will be issued for such deductions.
  • 2. Fees:
    • Any applicable fees for processing withdrawals will be displayed at the time of withdrawal.

Fraud Prevention and Security

  • 1. Fraud Prevention:
    • Withdrawals may be withheld or cancelled if fraudulent activity is suspected.
  • 2. Disputes:
    • In case of a chargeback or payment dispute, the withdrawal request may be delayed until resolution.

Disputes and Support

  • 1. Customer Support:
    • If you face any issues during withdrawal, please contact our customer support team.
  • 2. Dispute Resolution:
    • All disputes regarding withdrawals will be resolved as per the terms and conditions agreed upon during registration.